We are a member of the Online Dating Association ODA which was set up to ensure high standards of behaviour by dating service providers serving the UK. As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries. The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.
The ODA monitors enquiry and complaint levels and the issues complained about. It can intervene if it sees worrying trends or serious matters of concern.
Further information about ODA can be found here. A link to our customer service arrangements is provided here. For more information visit www. Discover our Certified Match Badge. Start your own story now! How does it work? You are three steps away from meeting your special someone 1 Tell us who you are! Create an album that reflects your personality. Matthew 30 years - London.
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The information you provide will be used by Match. There's no need for your whole life story - that can wait - simply focus on writing about what interests you and what you hope to find on SilverSingles. It also helps to upload a really nice picture so your fellow SilverSingles members know who they're talking to - make it recent, and show off your best side!
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The team is on-hand for personal support should you ever need it and manually checks all new profiles to protect you against any improper conduct and make sure the quality of your matches remains high. Using measures including SSL Encryption and Fraud Detection Systems, we strive to ensure that we're one of the very best dating sites for security and privacy; ours is a platform where you can feel comfortable to share what you want, with whom you want, when you want.
Login for members Login for members. I am a woman man. I am looking for a woman man. Please enter you email address Please enter your password! Over the few days of having the service I know I had only liked less than 10 profiles, clearly, something is wrong. This morning I initiated a chat with a Match rep she advised, "Actually, a feature to remove sent likes is currently unavailable.
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In order to remove likes sent from your account, please go to this member's profile and select the option "hide from search", then, remove and those likes will be removed from your list". Who has time to go thru s of profiles and do this??
It gives a false impression to the receiver, thinking I'm interested in them. Make me wonder if the "Like You" section is factual, are the likes I received valid?? Very obvious, Match has technical issues with their service that need to be resolved.
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The chat rep then tried to blame the issue on maybe someone has accessed my account, so basically, Match is not a secure site!!!! What's disturbing, they don't want to refund my money when they can't or won't fix the issue or provide a secure site. Run from this company. Unlike other reviewers, I don't think Match is flooded with fake profiles.
Trust me, I have tried just about every dating site there is and the free dating sites are flooded with pornographic images trying to lure you to prostitution sites. However, even on sale Match's membership is rather pricey so it is possible many of the profiles are free users who can't receive any message you send or the person abandoned the profile because they weren't getting attention. Match definitely needs to make paid users stand out so you at least know you are writing to someone who can respond. I'm quite picky about who I am looking for, so there were only 30 people in a 50 mile radius who met my criteria.
The automated matching is rather annoying since they use machine learning to choose who to show to you and they can't seem to get the idea that I am picky about what I want. The automated matches frequently have flaws that make them undatable for me such as extreme distance or outside my age window. However, the kinds of people I most want to date seem to be on Match which is the reason I keep letting them manipulate me. Since I am on multiple dating sites, I can often see the same profiles on multiple sites, but those tend to be the users who are most serious about meeting and responding to messages.
Like all dating sites, there is a huge asymmetry between the experience of men and women. Guys must have fairly detailed profiles that can invite conversation, but women often have very short and generic profiles where guys literally have to write messages asking about the most basic of details.
Not having to worry about obscene content is nice and I get that Match is providing a service that I'd be happy to pay for if it worked. Fortunately Match offers a free 6 month extension after meeting some basic requirements showing you are putting forth a good faith effort. Both times I subscribed, I was lured into doubling my subscription cost in order to allow anyone I message the ability to respond. I don't particularly like that business model, but the online dating world is a cost sensitive market so it is understandable if the feature performed as advertised.
The problem is that free users seem to be able to read only one message and send only one response even after paying for this feature, so you'd better include alternate contact information in the first message and risk setting red flags. Also, I suspect this feature is not applied retroactively so any messages you sent prior to subscribing to the reply for free feature will still require the user to pay. Match should also implement a three button assessment system so people don't have to think of their own rejection messages continue, maybe later, and definitely not.
This company is providing outdated profiles of people who no longer are active. I know this from experience I have sent over interest emails to ladies over a short period of time. It is totally inconceivable that I would only receive 2 back. I am a successful, attractive man in my 50's who has visited other dating sites in the past, with 10 times higher response rate. I also have other friends who are experiencing the same. Most of these profiles of women are not active, there is no other explanation. I would caution anyone interested in subscribing to not.
The company should be slammed with a class-action lawsuit with fraud and misleading information. It's only free to sign up, but if you sign up, they preload matches for you, so they can take your money. You have been warned. If you don't believe me, just pay attention on your matches, they won't change. For more information about reviews on ConsumerAffairs. Zero dates or matches in a month compared to many matches and dates on free sites like POF.
Only real people they have is 60 - 80 year old dirty grandpas Is this Sex Trafficking Site and Match Douchebags think I am their property and they are selling me to their 80 year old patrons? There is a reason why Match. My first and only experience with online dating began last September 2, I called again to verify that my comments were noted on my account and this time, instead reaching their call center in Costa Rica, someone at the Match headquarters in Texas answered.
I asked that my account be viewed so I knew my previous remarks were recorded. The female employee told me yes my comments were recorded and that the scammer's account had been deactivated on September 29, Asking for money is a violation of Match's user agreement and such violations supposedly have zero tolerance according to Match. This deactivation occurred in September , yet Match.
An easy email 'blast' to those members who crossed paths with this scammer would have been the right thing to do. Match failed to be proactive for business reasons and to avoid anything that is contrary to their platform. Out of , maybe 1 is a real profile. Even had a 2-month 'relationship' with someone who eventually asked for US to buy a part for oil rig. Match auto renewed after 6 months to which I was not aware.
2883 Match.com Consumer Reviews and Complaints
Tried to contact via email to Singapore office, link has error. No means of reaching them. US customer service said it is an international account - can't help me. No refund, no dates What a waste of time and money. When I tried to cancel my subscription they said they needed my drivers license and banking information then they accessed my Amazon account and tried to bill my credit card. They also had access to my Gmail account and said they are trying to protect my privacy through the internet and they needed this information.
Do not use this website as my experience was horrible.